Privacy Policy

Last updated: January 2026

Primetime ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our casino and sportsbook services.

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, date of birth, phone number, residential address, and government-issued identification for identity verification.
• Financial Information: Payment method details, transaction history, and banking information necessary for deposits and withdrawals.
• Gaming Activity: Betting history, game preferences, wagering patterns, and account activity.
• Communications: Records of your communications with our support team.
• Technical Data: IP address, device information, browser type, operating system, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process transactions and payouts
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Provide customer support
• Send promotional communications (with your consent)
• Improve our services and user experience
• Detect and prevent problem gambling behaviors
• Enforce our terms of service

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist in operating our platform, processing payments, and providing customer support.
• Regulatory Bodies: Gaming authorities, law enforcement, and government agencies as required by law.
• Payment Processors: Financial institutions and payment service providers to process your transactions.
• Identity Verification Services: Third-party providers to verify your identity and prevent fraud.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL encryption for all data transmissions
• Secure data storage with restricted access
• Regular security audits and penetration testing
• Two-factor authentication options
• PCI DSS compliance for payment processing

5. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as required by applicable laws and regulations, typically a minimum of 5 years after account closure for gaming regulatory compliance.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Request data portability
• Lodge a complaint with a supervisory authority

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings, though some features may not function properly without cookies.

8. Responsible Gaming

We are committed to responsible gaming. We may use your gaming activity data to identify potential problem gambling behaviors and provide appropriate support resources. For more information, visit our Responsible Gaming page.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services are strictly for users 18 years of age or older (or the legal gambling age in your jurisdiction). We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@primetime.com
Support: Available 24/7 through live chat